High5 Casino

Who can play

Our H5C Sweepstakes Platform is open only within the United States, and access to its games or service is prohibited from any jurisdiction outside the United States, including the United Kingdom, from restricted US states and from other jurisdictions specified in our terms and platform policies.

Two ways to play

Our Game Coins are for freemium play and cannot be redeemed for Prizes. Specifically marked Game Coin packs may include free bonus Sweeps Coins in the amount identified for each pack.

Sweepstakes entries

Our Sweeps Coins are promotional sweepstakes entries for eligible games and prize requests under the Official Rules. Sweeps Coins cannot be purchased under any circumstances.

Daily login and four-hour collections

Existing players can log in daily to claim free Game Coins and Sweeps Coins without a purchase. We also offer Game Coins and Diamonds every 4 hours.

Boost-store spins

Our Boost-store Free Spins provide the specified number of complimentary spins at the play value listed in the Boost store.

Prestige free spins

In our High 5 Prestige programme, the Rising Star tier awards free spins for Da Vinci Power slots, while the Prodigy level unlocks additional free spins for Money Mayhem slots. When you reach a new loyalty level, those spins become available immediately in the designated game without additional steps.

Purchase methods

We accept credit and debit cards, Apple Pay, Trustly and Skrill for coin purchases. Cards include Visa, Mastercard, and Amex. Apple Pay requires compatible Apple devices. Choose a method through the purchase flow in our app or website, with ordinary bank or wallet login prompts where applicable.

Packages and crediting

Each method has a £2 minimum and a £1,000 maximum package, and purchases are in U.S. Dollars. Purchases are typically instant, and we may add the purchased Virtual Coins straight away unless circumstances outside our control cause delays, including force majeure, poor internet connectivity, internet failure or electricity outages.

Fees and finality

We do not charge any fees for purchasing coins. Package prices remain subject to applicable sales tax required by your state, and third-party purchase providers might have fees or certain conditions. Banks generally treat card coin purchases as regular purchases, although a few issuers may classify them as a money advance. Trustly ACH transfers usually have no transfer fee, but insufficient funds can result in overdraft fees from your bank. Our purchases are final, and we are not required to provide a refund for any reason.

Your payment method

For purchases, use a valid accepted payment method that lawfully belongs to you. The name on your Payment Mechanism must match your account name. If the names differ, we may suspend or terminate your account, void purchases and adjust your Virtual Coins balance. Notify us promptly if that method is closed, cancelled, lost, stolen or compromised.

Eligible Sweeps Coins

You need 50 eligible Sweeps Coins to request a non-cash prize or 100 eligible Sweeps Coins for a cash prize. For redemption only, 1 Sweeps Coin is redeemable for £1.00 in prize value. Sweeps Coins have no monetary value until redeemed. Use our redeem button and follow its instructions to submit a request. Credit and debit cards and Apple Pay are for purchases, not redemptions.

Skrill

To use this option, you must have previously purchased using Skrill on the same account, and your Skrill name and email usually need to match your account. The option appears, and we can route the redemption, only after that prior Skrill purchase. Skrill supports up to £10,000 per transaction. Once approved, funds are typically delivered within 1–2 business days, often sooner.

Trustly

Trustly sends redemptions to a linked U.S. bank account via ACH or Electronic Funds Transfer. No prior purchase with Trustly is required. We support Trustly redemptions up to £10,000, and approved requests typically arrive within 3–5 business days.

Prizeout

Prizeout digital cards are available to all verified players without a prior purchase. Each Prizeout redemption must be at least SC50 and no more than SC250, which is £50 to £250 per transaction. Digital cards are typically delivered instantly or within a few hours by email.

Processing and fees

Ordinary processing takes about 3–5 business days from approval, depending on the method and bank partners. These windows exclude weekends and bank holidays. In some circumstances we may take up to 10 days to process a prize redemption, and processing times are not guaranteed. Identity checks can cause delays. A prize worth £2,000 or more, whether in one request or cumulatively across requests in a calendar year, may take longer for security and fraud checks that require your social security number and other requested information. Our sponsor, High 5 Entertainment, LLC, reserves the right to charge handling and/or payment processing fees for prize redemptions.

Request limits and validation

We process no more than one prize redemption request per account in any 48-hour period. Making a request does not itself restrict platform use, although we retain the right to restrict access and use at any time. In Florida, prize redemptions are capped at £5,000 per Sweepstakes Entry Period, with excess deferred to the next Sweepstakes Entry Period. Our sponsor may limit redemptions to £10,000 per calendar day and £100,000 per calendar month, or as required by its payment providers. It may change those limits at its sole discretion without notice.

Our sponsor validates eligibility, potential winning play and compliance with the Official Rules. You are not a prize winner until it completes those checks and notifies you that verification is complete. Its decisions are final and binding. Screenshots cannot replace its validation.

Account and eligibility

We allow only one account per player. Redemptions are void for players with multiple accounts. Before redeeming Sweeps prizes, complete Account Verification through My Hub. Our redemption identity checks require you to be 21+ and reside in an eligible U.S. state, excluding restricted states.

Identification and address

For age and identity checks, upload a valid government-issued driver's licence or state-issued ID card, take a selfie and provide proof of address issued within the last three months, such as a utility bill or bank statement. Permitted photo identification is limited to those ID types or a similar card issued by a federally recognised Native American Indian tribe. Passports are not accepted.

Review and further checks

Our verification reviews typically take about 2–3 business days depending on volume. You can keep playing while you wait, but approval is required before redemption. If ID or address evidence is missing, expired, low-quality or does not match your account details, approval stalls until corrected. Our sponsor may require further checks on each redemption, including valid photo ID, biometric facial scan recognition, proof of address and social security number validation.

Mobile app

We offer a dedicated mobile app through the Apple App Store and Google Play Store, subject to device requirements. On Apple devices it runs on iPhone with iOS 15.0 or later and on iPad with iPadOS 15.0 or later.

Browser play

You can typically play through our desktop or mobile browser experience without installing an app.

Purchase limits

Choose 1, 7 or 30 days, enter a Limit Amount and confirm it for future purchases in that window. When your purchase cap is reached, we pause purchases until the window resets. Lowering a purchase limit typically applies right away. Raising or removing a financial limit has a 24-hour waiting period, during which you can cancel the increase and keep your lower limit.

Reality Check

Our Reality Check reminders can appear every 1, 2, or 3 hours. Enable the reminder and choose an interval in hours. At that interval, a prompt shows session details and lets you keep playing or take a break.

Time Out Period

We offer a Time-Out Period of 1 day, 7 days, or 30 days. Choose and confirm its duration to lock access for that span. We send a note confirming the start and end times. During an active time out, you cannot log in or play on the account. Access returns without extra steps when the period ends. You can set, lower or cancel reminders and time-outs whenever you like.

Requesting self-exclusion

We offer temporary or permanent self-exclusion from platform access. For a pre-emptive request, email [email protected] with the subject SELF-EXCLUDE FROM H5C, your full name and, if available, your user ID and/or account email. We promptly disable your account upon receipt of the email. Our team follows up within 24 hours of receipt of your request, or during 9am–9pm EST on the next closest business day, to obtain information and formalise an exclusion period suited to your needs.

Duration and account scope

Formal self-exclusion begins once customer service obtains all the necessary information relating to your specific needs. If you do not respond to our representative, your account will be suspended for an indefinite period. A definite exclusion may be set in days, weeks or months and cannot be reversed until the period expires. We lift an indefinite self-exclusion three months after we receive your request to lift it.

During exclusion, the identified account is deactivated and you have no access to the Platform. You will no longer receive marketing materials from us. We encourage you to uninstall our application to avoid receiving any push notifications. Uninstalling is your responsibility because we cannot do it for you. Exclusion and limits cover only the identified account. Additional accounts require separate requests, without changing our one-account-per-player rule. If you seek account closure due to a gaming problem, contact [email protected] and we will process the request as soon as reasonably practicable.

Contact our team

Our Customer Support is reachable twenty-four hours a day, seven days a week at [email protected]. We respond as soon as possible, although volume may lengthen response times. When contacting us, use or reference the email address used to register your account, or our response may be delayed.

Redemption enquiries

If a redemption is delayed beyond its processing window, send us your username or registered email, the request date, method and amount, and relevant screenshots.