Responsible Gambling

Play for fun

Our games are entertainment, not a way to make money. Set yourself a budget, take regular breaks and avoid playing when you are upset, tired or under the influence of alcohol or other substances.

Purchase limits

Open Player Limits in the menu to cap what you spend on coins over 1, 7 or 30 days. A lower limit starts working right away, while a higher limit or its removal waits 24 hours, and you can cancel that change during the wait.

Reality Check

Turn on a reminder every 1, 2 or 3 hours. When it appears, you see how your session is going and can choose to keep playing or stop.

Time Out

Take a break of 1, 7 or 30 days. We confirm when it starts and ends, you cannot sign in while it runs, and your access comes back by itself afterwards.

Self-exclusion

For a longer or permanent break, email [email protected] with the subject SELF-EXCLUDE FROM H5C, your full name and, if you have them, your user ID or account email. We disable your account as soon as the email arrives and contact you within 24 hours to agree the length of your break. A fixed-length exclusion cannot be ended early, and an open-ended one can be lifted three months after you ask us to lift it.

Getting more help

If gambling is causing you problems, independent and confidential support is available from organisations such as the National Council on Problem Gambling (ncpgambling.org). Our support team can also close your account at your request.